Terms and Conditions

All cruise rates are quoted per cabin unless otherwise stated.

• All prices are listed in United States Dollars (USD).
• Rates are subject to change without prior notice until a reservation has been confirmed.
• The applicable rate is the price confirmed at the time of booking.
• Unless otherwise specified, cruise rates are inclusive of the services and amenities outlined in your selected cruise package.

• Payment Method
  Payments can be made securely via Visa or Mastercard through the OnePay payment gateway.
• Card Processing Fee
  A 4.5% processing fee applies to all payments made by Visa or Mastercard via OnePay.
• Reservation Confirmation
  Your reservation is confirmed only after the required payment has been successfully processed and received by Peony Cruises.
• Cancellation & Refunds
  Eligible refunds will be processed in accordance with our Cancellation Policy. Please note that the  card processing fee is non-refundable and will be deducted from any applicable refund.
• Payment at Check-in
  Any outstanding balance settled by Visa or Mastercard at check-in will also be subject to the  card processing fee.
• Booking Confirmation
  A booking confirmation email will normally be sent within 2 working days after payment has been received. If immediate confirmation is not possible, we will notify you of your booking status as soon as possible.

Children Welcome
Children of all ages are welcome on board 
Children’s age is calculated by completed years only. Months are not taken into account

• Children Under 4 Years  
  One child under 4 years of age sharing the existing bed with two adults stays free of charge. Complimentary accommodation is limited to one child per cabin.
• Additional Child Under 4 Years
  A second child under 4 years staying in the same cabin will be charged 75% of the adult rate, using the existing bed or an extra bed (subject to availability). A maximum of two children under 4 years is permitted per cabin.
• Children Aged 5–10 Years
  Children aged 5–10 years staying on a separate bed or an extra bed will be charged 75% of the adult rate.
• One Adult & One Child (5–10 Years)
  A child aged 5–10 years sharing a cabin with one adult will be charged the full adult rate.
• Children Aged 11 Years and Above
  Children aged 12 years and above are charged at the full adult rate.

Extra Beds & Baby Cots
Extra beds and baby cots/cribs are available upon request, subject to availability and confirmation by Peony Cruises.

Additional Charges
Charges for extra beds, baby cots/cribs, and any applicable child supplements are not included in the booking total and will be charged separately.

The following cancellation charges apply if a reservation is cancelled by the guest. Cancellation fees are calculated based on the total booking value and the number of days prior to the scheduled check-in date.

Individual Bookings (1–7 Cabins)

• More than 15 days before check-in: No cancellation charge.
• 14–10 days before check-in: 50% of the total booking value.
• 9–4 days before check-in: 70% of the total booking value.
• 3 days or less before check-in, or No-Show: 100% of the total booking value.

Group Bookings (8 or More Cabins)

• More than 45 days before check-in: No cancellation charge.
• 45–31 days before check-in: 25% of the total booking value.
• 30–15 days before check-in: 50% of the total booking value.
• 14–7 days before check-in: 70% of the total booking value.
• 6 days or less before check-in, or No-Show: 100% of the total booking value.

Important Notes

• Cancellation requests must be submitted in writing and will take effect from the date they are received by Peony Cruises.
• Refunds, where applicable, will be processed in accordance with this Cancellation Policy using the original method of payment.
• Any applicable bank charges, payment gateway processing fees, or credit card transaction fees are non-refundable.

Cancellation by Peony Cruises (Force Majeure)

The safety of our guests and crew is our highest priority. Peony Cruises reserves the right to cancel, postpone, modify, or shorten any cruise due to Force Majeure, including but not limited to adverse weather conditions, natural disasters, war, civil unrest, terrorism, epidemics or pandemics, government regulations, or decisions issued by the  Port Authority or other competent authorities.

If a cruise is cancelled or modified due to Force Majeure, the following policies will apply:

• Before departure from Hanoi or before any services have been used: 100% refund.
• After part of the booked services have been used: Guests will be charged only for the services already provided. The remaining balance will be refunded.
• Cancellation before 8:00 AM on the second day of a 3 Days / 2 Nights itinerary: The cruise will be shortened to a 2 Days / 1 Night itinerary, and the fare will be adjusted accordingly.
• Cancellation after the first night and completion of the second day’s daytime activities: Guests will be charged 75% of the 3 Days / 2 Nights package rate. Any remaining balance will be refunded where applicable.

Important Information

• Weather-related cruise operations are determined solely by the  Port Authority and may be announced at short notice.
• Peony Cruises will make every reasonable effort to assist guests; however, we are not liable for any indirect losses or additional expenses resulting from Force Majeure.
• Accommodation before or after the cruise is not included unless specified in your booking confirmation. Any additional accommodation or transportation required due to itinerary changes or cancellations shall be arranged and paid for by the guest. Peony Cruises will gladly assist with arrangements upon request for transportation 
• Refunds, where applicable, will be made via the original payment method. Bank charges, credit card processing fees, and payment gateway fees are non-refundable.

No refunds, credits, or exchanges will be provided for any unused portion of the cruise or tour package, including but not limited to accommodation, meals, sightseeing activities, transportation, or any other services included in the package price, where such services are not utilized by the guest for any reason.

To comply with local regulations and ensure a smooth check-in process, all guests are required to provide the  information at least 24 hours prior to check-in

Dietary Requirements

Guests with dietary requirements, food allergies, or special meal requests are kindly requested to notify Peony Cruises at least 24 hours prior to check-in. While every effort will be made to accommodate special dietary needs, requests are subject to availability of ingredients and operational requirements.